The Staff and Trainers who answer our Behavior Helpline have completed an extensive training program taught by animal behavior professionals. We are able to assist pet owners with many types of animal behavior problems; however, there are some problems we can't resolve over the phone because it isn't safe or accurate to diagnose certain behavioral problems without observing the animal's postures and reactions to certain stimuli.

Aggression
There are many reasons an animal may behave aggressively, including fear, dominance, food or object possessiveness, territorial behavior or protective behavior. It's necessary to obtain a complete behavioral history through detailed information gathering and direct observation of the animal in his own environment, before a diagnosis and recommendations can be made. This can't be accomplished over the phone, however, we can provide detailed handouts explaining the causes of aggression and procedures that should be avoided because they may make the problem worse.

An animal that threatens another animal or human by growling, hissing, baring his teeth, snapping or biting, presents a danger to others. The first step is to have a veterinarian examine your pet to evaluate him for possible medical reasons for the aggressive behavior. If it's not a medical problem, you should seek the services of an animal behavior specialist. If a professional animal behaviorist can't help, it may be best for all concerned to have your pet humanely euthanized.

Phobias
Some animals, usually dogs, may develop intense, irrational fears, including fear of thunderstorms, firecrackers and other loud noises. Many phobias can be successfully treated using a combination of behavior modification and short-term drug therapy prescribed by a veterinarian. This type of treatment cannot be administered over the telephone. We do have several handouts that explain these problems and the types of behavior modification procedures used to work with them. If your pet exhibits this type of behavior, you should contact your veterinarian for information about medication and for a referral to an animal behavior specialist.

Excessive Grooming
Dogs and cats will sometimes lick themselves excessively until skin sores form, or will pull patches of hair from their bodies. Treatment often involves a combination of drug therapy and behavior modification that can only be obtained through your veterinarian and an animal behavior specialist.

Finding Professional Help
When an individual case is too complex to analyze and resolve over the telephone, you should seek help from a veterinarian and an animal behavior specialist, however, knowing where to turn can be confusing. People who work with animal behavior problems are not regulated by any government agency and may have very different types of qualifications.

Veterinarian: When your pet has a problem, your first call should always be to your veterinarian. Urinary tract infections, hormone imbalances, neurological conditions, genetic abnormalities, orthopedic problems and dental disease are just a few examples of medical problems that can influence your pet's behavior. Ask your veterinarian if he has received any specific training in animal behavior, and if not, ask him if he can refer you to an animal behavior specialist.